Plain terms for good transactions.

Orders

Orders are submitted through Shopify checkout. An order is not accepted until payment authorization and our order confirmation. We may cancel and refund an order when an item becomes unavailable, an obvious listing error occurred, or fraud or legal restrictions prevent fulfillment.

Product information

Product pages identify materials, dimensions, contents, customization, care, known limitations, and whether photography is illustrative. Errors discovered before fulfillment require notice and a cancel-or-accept choice.

Pricing & payment

Prices, shipping, taxes, duties, and discounts must be shown before purchase. Price comparisons may be used only when supportable. Payment authorization does not guarantee acceptance if fraud, address, legal, or inventory checks fail.

Shipping

Delivery windows are estimates until the carrier accepts the parcel. The store remains the customer’s contact for supplier or carrier issues. Expedited service is offered only when a real faster method is available for the item and destination.

Returns

Change of mind and preference are not refund reasons. Begin a covered-problem request within 15 days of delivery for damage, defect, loss, a wrong item or variant, production error, or material misdescription. Inspect watches and other supplier-sensitive products promptly and report visible transit damage, a wrong item, or missing contents within 48 hours when possible so we can preserve the supplier claim. That operational request does not shorten applicable warranty, statutory, safety, or other non-waivable rights. Eligible ready-made apparel may offer a size exchange or store credit under the conditions shown before purchase. Custom and personalized goods are final sale after proof approval or production start, except for a wrong customization, damage, defect, non-delivery, material misdescription, or a right that cannot be waived. Final launch terms must conspicuously state the return location, costs, timing, refund method, and exclusions before a return is approved.

Wellness & astrology

Sensory, aromatherapy, astrology, crystal, and natural-stone products are for enjoyment, atmosphere, or reflection unless otherwise substantiated. They are not medical care, diagnosis, or a substitute for professional advice.

The Payday Club

Enrollment is open. A first-time guest who joins before checkout receives one personal 10%-off code for a first eligible order. The code is limited to the matching Shopify customer, expires 14 days after enrollment, and provides no more than $50 off. Active members have two Payday Points recorded per eligible merchandise dollar after fulfillment. Points have no cash value and reverse with returns, refunds, cancellations, and chargebacks.

The welcome offer is one-time, expires on its stated date, and apply only to eligible merchandise. Taxes, shipping, prior purchases, gift-card purchases, and items that fail the disclosed contribution or category rules are excluded. Errors, duplicate enrollment, fraud, cancellations, refunds, and chargebacks may cancel or reverse an offer. Payday Club participation requires confirmed promotional email enrollment because Club notices, member pricing, rewards, and early-access communications are delivered by email. A member may withdraw email consent and leave the Club at any time. SMS marketing is separate, optional, unchecked by default, and is never required to join or buy. See the Email Marketing Policy and SMS & Text Messaging Policy.

The First $100 Thank-You is available once per member. The first paid and fulfilled order containing at least $100 in eligible merchandise earns four personal $25 promotional rewards. Each is usable on one separate later order containing at least $100 in eligible merchandise and expires 180 days after issue. The exact expiration date accompanies the reward. These rewards are not cash back, gift cards, stored value, or a refund of the earning order. A cancellation, refund below the qualifying subtotal, chargeback, fraud determination, duplicate account, or test order can void unused rewards and place used value under review.

The Payday Streak counts fulfilled orders with at least $50 in eligible merchandise during the preceding 30 days. The newest qualifying order creates a personal one-use reward for the next $50+ eligible order: 5% after one qualifying order, 10% after two, 15% after three, and 20% after four or more. The reward expires 30 days after issue and replaces any older unused Streak reward. It cannot be combined with a welcome code, a First $100 reward, another percentage offer, or an ordinary coupon.

A returning guest price check requires a current, identical, in-stock item with comparable delivered terms. An approved item may be priced 10% below the verified delivered competitor price for one unit when its contribution floor passes. The quote does not stack with another incentive and expires with the stated verification window or a change in competitor price or stock.

Support

AI answers are limited to catalog and policy information. Customers can request a person or email support@hardearnedhappy.com. We normally reply within two business days.